Refund and Returns Policy

1. Refunds:

1.1 Order Cancellation:

• • You can request a full refund for your order within 24 hours of placing it, provided the order has not yet been processed or shipped.

• • After 24 hours, cancellation requests will be subject to a 50% cancellation fee to cover transaction costs.
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1.2 Quality Issues:

• • If you receive a product with quality issues or it does not meet your expectations, please contact us within 2 hours of receiving the order.

• • We may request photographic evidence of the quality issue.

• • If the issue is confirmed, we will offer you a full refund or a replacement product as per your preference.
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1.3 Late Delivery:

• • We aim to deliver all orders promptly. If your order is significantly delayed and the delay is due to factors within our control, you may request a refund for the shipping fees.
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2. Returns:

2.1 Damaged Products:

• • If your order arrives in a damaged condition, please notify us within 02 hours of receiving the order.

• • We may request photographic evidence of the damage.

• • You can choose between a refund or a replacement for the damaged item.
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2.2 Incorrect Order:

• • If you receive an incorrect order, please contact us within 02 hours of receiving the order.

• • We will arrange for a return of the incorrect item and send you the correct order at no additional cost.
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3. Non-Refundable Items:

• • We do not offer refunds or returns for products that have been consumed or altered in any way.
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4. Procedure for Refunds and Returns:

• • To request a refund or return, please contact our customer service team via email at delightbakers@ymail.com or phone at 081 2200 092.

• • Provide your order number, a brief description of the issue, and any photographic evidence if applicable.

• • Our team will review your request and respond within 3 business days.
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5. General Conditions:

• • We reserve the right to refuse a refund or return if we believe the request is not made in good faith or if we find evidence of misuse.

• • Refunds will be issued through the original payment method used for the order.

• • Please allow up to 03 business days for the refund to be processed.
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6. Contact Us:

• • If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at delightbakers@ymail.com or +94 81 2200092.

By placing an order with Delight Bakers, you acknowledge and agree to this refund and return policy. We may update this policy from time to time, so please review it periodically.

Thank you for choosing Delight Bakers. We appreciate your trust in us, and we are committed to ensuring your complete satisfaction with our products and services.